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returns/warranty
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All items are described as fully as possible. US Imagineering, Inc. warrants its products under a 30-day limited warranty from defects in manufacture or workmanship. Size exchanges and returns are accepted during this 30-day period. For size exchanges and returns, items must be returned unused with all original packaging, tags and labels attached and saleable condition. Some products have an extended warranty period, please see instruction manual if applicable.

For all return, exchange and warranty issues, a Return Authorization Number is required. The return shipping cost is the responsibility of the customer; therefore, return products should be shipped prepaid and insured. CODs are not accepted. Original shipping fees and auction fees when applicable are non-refundable. Products repaired or replaced under warranty will not incur reshipping charges. Size-related exchanges are subject to reshipping charges. Under this warranty, the sole remedy shall be repair, exchange, or replacement at USI's discretion.

This warranty does not cover any charges for labor, downtime, or any other consequential or incidental damages resulting from the sale, use or improper functioning of the product. The warranty does not cover product failures due to misuse or abuse, improper maintenance, normal wear and tear, typical required replacement products or circumstances beyond the control of USI.

LIMITATION ON DAMAGES: US IMAGINEERING, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON ITS PRODUCTS.

TO RETURN OR EXCHANGE YOUR PRODUCTS(S) PLEASE FOLLOW INSTRUCTIONS BELOW:
1.For all return, exchange and warranty issues, a Return Authorization Number is required. Products must be returned unused with all original packaging, tags and labels attached in saleable condition within 30 days of shipment receipt. See Return Authorization Number Request Form link below.

2. Returns after 30 Days will NOT be authorized or if you return the product without a Return Authorization Number, it will be refused or returned! Some products have an extended warranty period, please see instruction manual if applicable.

3. Once you have completed and submitted a Return Authorization Number Request Form and have received an approval notification with a Return Authorization Number from our staff, clearly mark the outside of the package with the Return Authorization Number and include a copy of the approval notification inside the package.

4. The return shipping cost is the responsibility of the customer; therefore, return products should be shipped prepaid and insured. CODS are not accepted.

5. For returns or warranty issues, credit will be issued back to original form of payment less original shipping fees and auction fees when applicable.

6. Size-related exchanges are subject to reshipping charges. Payment for reshipping charges must be completed on the Return Authorization Number Request Form.

7. Allow 10-14 business days for your return to be processed.

APPLY FOR A RETURN AUTHORIZATION NUMBER

* required  
*Invoice# or Order#
Date when products were received:  (MM/DD/YYYY)
Name:
Address:
City:
State:
Zip Code:
Phone:
Email:
   
*Reason for Return/Exchange:
*Action Requested:
Refund/Credit
Exchange
Size Exchange. Size needed:

 

*Size exchanges require payment of reshipping charges (see below)